Contact Us
Got a question about a casino on our list, spotted something that needs updating, or just want to flag feedback on how we rate and rank sites not on Gamstop? This page covers how to reach us and what we can realistically help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of working days, though it can take longer during busy periods. Please include as much detail as possible — for example, which casino your query relates to, or which page of the site you're asking about — so we can point you in the right direction faster.
What we can help with
- Corrections or updates to a review — for example, if a welcome offer, licensing detail or payment method has changed
- Questions about how a specific brand from our list of non Gamstop casinos compares to others
- General questions about how we assess and rank operators
- Feedback on your own experience with a casino we've covered — positive or negative, it helps us keep the site accurate
- Reports of broken links, outdated offers or anything else that looks wrong on the site
What we can't help with
We're an independent comparison site, not a casino operator, payment provider or regulator. That means we can't process withdrawals, resolve account disputes, verify your identity documents or make decisions on behalf of any brand featured here. Issues like these need to go directly to the casino's own support team, since only they hold your account details and transaction history.
If your query is instead about managing a gambling habit, pausing play, or understanding self-exclusion tools such as Gamstop, our Responsible Gambling page is the right place to start, and it links out to further support options.
Before you get in touch, a few things worth checking
A lot of common questions are already answered elsewhere on the site, which can save you waiting for a reply:
- For how we test and score operators, including the payment methods, bonus terms and game libraries we look at, see our main non Gamstop casinos guide
- For who writes and edits our content, see About Us
- For the legal terms that govern use of this site, see our Terms and Conditions
A note on independence
Non Gamstop Casinos may earn commission when readers sign up to a casino through links on this site. That has no bearing on how we score or rank operators, and it doesn't change what we're able to help you with when you contact us — our replies are the same whether or not a commercial relationship exists.
Reminder on eligibility
Everything on this site, including any correspondence with us, is intended for readers aged 18 and over. If you're contacting us on behalf of someone younger, or have concerns about underage access to gambling sites, please let us know and we'll do what we can to point you toward the right resources.